Refund and Return Policy
Return & Refund Policy
At PickleballDoor, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
30-Day Money-Back Guarantee
Return Eligibility
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- the item must be unused and in its original condition
- the item must be in its original packaging
- proof of purchase (order confirmation) is required
How to Request a Return
To initiate a return, please contact us at:
Please include:
- your order number
- the reason for your return
- (if applicable) photos of the item
Our support team will respond within 24–48 business hours with return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
- the item is defective
- the item is damaged upon arrival
- the wrong item was received
In these cases, we will cover the return shipping or provide a replacement at no extra cost.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- your refund will be processed to your original payment method
- please allow 5–10 business days for the refund to appear on your account
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at:
Non-Returnable Items
Certain items may not be eligible for return, including:
- items used or damaged by the customer
- items not in original condition
- items returned without prior approval
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider (processing times may vary)
- Contact your bank
If you still need help, contact us at:
Contact Us
For any questions regarding returns or refunds:
We typically respond within 24–48 business hours.